ATTENTION: At this time our website does not reflect in-store inventory. If you place an online order and specify in-store pickup, you will be notified when it is available for pickup.
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Thank you for visiting and shopping at A New Chapter. Following are the terms and conditions for our shipping policy
Store Pickup
You can save on shipping by choosing store pickup during checkout. After placing an order for store pickup, your order will be ready for pick up within 2-5 business days. We will notify you when the order is ready for pick up. Please call the store to confirm that your order is ready for pickup.
Domestic Shipping
All orders are processed within 2-3 business days. Orders are not processed or shipped on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Delivery delays can occasionally occur.
Media Mail has longer delivery time and is not insured.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed during checkout. If you choose to have the books shipped as they become available, the total shipping charge is likely to be higher than what is calculated during checkout.
International Shipping
Yes, we offer international shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. A New Chapter is not responsible for these charges. If they are applied, it is your responsibility as a customer.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification from us. You can login to the website at any time to check the status of the order and the tracking number.
If you have questions about the status of your order, please contact us at shaye@newchapterbookswv.com with your name and order number.